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Absa Becomes First African Bank To Launch Agentic AI For Customers

09 June 2025 at 10:30 AM, via iAfrica

Absa Bank has become the first financial institution in Africa – and one of the first globally – to deploy agentic AI for customer use, according to Salesforce. The announcement was made at the Agentforce World Tour in Johannesburg this week. The bank’s AI-powered chatbot, Abby, runs on Salesforce’s Agentforce platform and offers dynamic, contextual […]

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