
How SA leaders are reshaping enterprise CX in the age of AI
South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.
TUESDAY, 16 DECEMBER 2025, 23:39

South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.

Infotech Integrated Solutions focuses on giving businesses a rational, agile approach to managing information – the core asset powering modern digital operations.

The US trade representative has hinted the country may treat South Africa differently than other African countries.

Eskom has warned about prepaid electricity scams circulating on social media through which South Africans risk losing their money.

Scientists issue urgent warning about chemicals, found to cause cancer and infertility as well as harming environment
Scientists have issued an urgent warning that some of the synthetic chemicals that help underpin the current food system are driving increased rates of cancer, neurodevelopmental conditions and infertility, while degrading the foundations of global agriculture.
The health burden...

Many African nations have eased local-ownership requirements for Starlink, in a quest for fast and reliable access to the internet.

Australia on Wednesday became the world’s first country to ban social media for children under 16.

The new law requires tech platforms to ensure that Australians aged under 16 don’t hold accounts.

For millions of South Africans, Paymyfines has become a convenient way to check and pay outstanding traffic fines.

The crypto presale market is heating up as two payment-focused projects compete for investor attention. Remittix has built momentum around its crypto-to-fiat remittance solution, raising funds with a promise to simplify cross-border transfers. At the same time, Digitap ($TAP) crosses $2.3 million in presale funding and delivers something far more ambitious: a live, working omni-banking […]
The former chief executive of Nexperia, a Dutch chipmaker, said Dutch officials had known for years that the company’s Chinese owner sought to move its technology to China.

In a significant enforcement action, the Financial Sector Conduct Authority (FSCA) has imposed a R12.6 million administrative penalty and a 15-year industry debarment on a company and its director for running an unlicensed insurance operation and obstructing a regulatory investigation. The penalty has been levied jointly and severally against The Relocations Group (Pty) Ltd and its director, […]

The Financial Sector Conduct Authority (FSCA) has come down hard on Bhaca Green (Pty) Ltd, issuing a massive R9 million fine and a 20-year industry debarment against its director for running an unauthorised forex trading scheme that misused investor money. The case has been escalated to the police for potential criminal prosecution. The regulatory action […]

Teenagers affected by Australia’s under-16 social media ban showed the BBC what happened when they tried to access their accounts.

The Financial Sector Conduct Authority (FSCA) has made a decisive final move against Afrimarkets Capital (Pty) Ltd, permanently withdrawing its financial services provider (FSP) licence. This action concludes a regulatory process initiated in July 2025, stemming from an investigation that uncovered severe misconduct, including the misappropriation of client funds. The FSCA provisionally...

In a decisive crackdown on a complex financial fraud, the Financial Sector Conduct Authority (FSCA) has slammed the Medbond Group with a massive R197 million administrative penalty and issued a 30-year industry debarment against its key figure. The landmark action, totaling over R212 million in fines, targets a scheme where clients were advised to invest […]

In a landmark enforcement action that sends a shockwave through South Africa’s financial sector, the Financial Sector Conduct Authority (FSCA) has levied a staggering R2 billion penalty against Banxso (Pty) Ltd and its directors. This unprecedented move, part of a total penalty package exceeding R2.16 billion, comes alongside the multi-decade debarment of key individuals for what the […]
President Trump’s decision to allow Nvidia to sell its chips to China has raised questions about whether he is prioritizing short-term economic gain over long-term American security interests.

Human beings in 7th place out of 35 species on monogamy scale, according to a study by Cambridge University
Humans are playing in the premier league of monogamous mammals, according to a new ranking of animals by their reproductive habits, but we may need a new manager to beat the beavers.
In the study from University of Cambridge, humans ranked 7th out of 35 species on the monogamy scale,...
The new Pew report also found that two-thirds of teens said they had used an A.I. chatbot.

Conservationist who devoted his life to the study and preservation of the African elephant
The British scientist Iain Douglas-Hamilton, who has died aged 83, became the world’s leading authority on the behaviour of African elephants and played a vital part in ensuring their conservation.
His efforts to save the African elephant began in 1965 when, as an Oxford zoology graduate who had also just...