
Trends that are shaping the use of AI to improve CX
AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.
THURSDAY, 22 JANUARY 2026, 08:38

AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.

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Apple is also reportedly developing an AI-powered wearable pin that is equipped with multiple cameras.

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OpenAI, Anthropic, SpaceX and Stripe are rumoured to be among ten of the biggest companies considering IPOs
You’ve probably heard of “unicorns” – technology startups valued at more than $1bn – but 2026 is shaping up to be the year of the “hectocorn”, with several US and European companies potentially floating on stock markets at valuations over $100bn (£75bn).
OpenAI, Anthropic, SpaceX and...

Here’s how South Africa’s speed limits compare to 15 other countries, including three African nations.

315 organisations across 28 African countries were recognised by the Top Employers Institute for excellence in people practices, with South Africa emerging as the continent’s strongest performer.

While government has not yet provided any funding for what is supposed to by a public-private partnership project, its private developer has already constructed and sold 440 units and significant supporting infrastructure.

The Guardian’s science editor, Ian Sample, talks to Madeleine Finlay about three eye-catching science stories from the week, including a study that suggests positive thinking can boost immune response. Also on the agenda is the mysterious rise of scabies in the UK, and the discovery that cows are more adept with tools than previously known
Clips: The Morning Show
Positive thinking could boost...

Mettus, a collective of data and analytics businesses that includes credit bureau Xpert Decision Systems (XDS), has launched the Splendi app to help consumers understand their credit profile, build healthier money habits, and approach the year ahead with more confidence rather than more debt. Splendi is a South African credit wellness platform geared towards younger, […]

In the third week of January 2026, the African fintech narrative has officially shifted from “expansion” to “sovereignty.” Recent data from the African Fintech Summit confirms that we are no longer merely adopting global solutions; we are exporting them. As leading platforms like Paystack transition from simple gateways to complete embedded financial operating systems, the […]
An anonymous reader quotes a report from the New York Times: Weight-loss drugs like Ozempic have transformed millions of lives with easily administered treatments and quick results. Now it turns out the dropped pounds may have a surprising perk for airlines, too: lower fuel costs, as slimmer passengers lighten their aircraft’s loads. According to a study published last week by Jefferies, a...
alternative_right quotes a report from The Intercept: Federal prosecutors on January 9 charged Aurelio Luis Perez-Lugones, an IT specialist for an unnamed government contractor, with “the offense of unlawful retention of national defense information,” according to an FBI affidavit (PDF). The case attracted national attention after federal agents investigating Perez-Lugones searched the home of...
In an opinion piece for The Atlantic, senior editor Saahil Desai argues that media outlets are increasingly treating prediction markets like Polymarket and Kalshi as legitimate signals of reality. The risk, as Desai warns, is a future where news coverage amplifies manipulable betting odds and turns politics, geopolitics, and even tragedy into speculative gambling theater. Here’s an excerpt from...
According to Bloomberg’s Mark Gurman, Apple is reportedly planning a major Siri overhaul in iOS 27 and macOS 27 where the current assistant interface will be replaced with a deeply integrated, ChatGPT-style chatbot experience. “Users will be able to summon the new service the same way they open Siri now, by speaking the ‘Siri’ command or holding down the side button on their iPhone or iPad,”...
An anonymous reader quotes a report from TorrentFreak: Spotify and several major record labels, including UMG, Sony, and Warner, have taken legal action against the unknown operators of Anna’s Archive. The action follows the shadow library’s announcement that it would release hundreds of terabytes of scraped Spotify data. Unsealed documents reveal that the court already issued a broad...
According to a report by The Information (paywalled), Apple is reportedly developing an AirTag-sized, camera-equipped AI wearable pin that could arrive as early as 2027. “Apple’s pin, which is a thin, flat, circular disc with an aluminum-and-glass shell, features two cameras — a standard lens and a wide-angle lens — on its front face, designed to capture photos and videos of the user’s...

Deployment will serve data centers, governments and businesses, jumping into market dominated by SpaceX
Jeff Bezos’s space company Blue Origin on Wednesday announced a plan to deploy 5,408 satellites in space for a communications network that will serve data centers, governments and businesses, jumping into a satellite constellation market dominated by Elon Musk’s SpaceX.
Deployment of...
Nova Launcher has been acquired by Instabridge, which says it will keep the app maintained but is evaluating ad-supported options for the free version. Android Authority reports: Today, Nova Launcher announced that the Swedish company Instabridge has acquired it from Branch Metrics. Instabridge claims it wants to be a responsible owner of Nova and does not want to reinvent the launcher...