Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating profitability, customer loyalty, and brand longevity. Imagine a retail giant that once thrived on aggressive sales tactics but failed to adapt to evolving customer expectations—only to see competitors, armed with data-driven CX strategies, surpass them in market share. […]

The End Violence Against Women Coalition said it had been a year since the inital law was suggested

Nieuwe Instituut, RotterdamThey have poisoned emperors, taken over insect brains and survived atomic bombs. This Dantean journey through fungal hell is riveting – though frogs may disagree

Sylvia Plath’s poem Mushrooms is a sinister paean to the natural world. Her observations on fungi are freighted with foreboding, noting how “very / Whitely, discreetly, / Very quietly” they “Take hold...

The energy regulator’s Rhulani Mathebula explains why the amount it owes Eskom for a tariff determination error has ballooned from R54 billion to R76 billion.

Astronaut aboard the International Space Station is in stable condition, Nasa said, and a spacewalk was canceled

Nasa is considering a rare early return of its crew from the International Space Station over an unspecified medical issue involving one of the astronauts, after cancelling a planned spacewalk that had been scheduled for Thursday, the agency said.

A Nasa spokesperson said the...

Telkom is expanding its 5G coverage nationwide. MyBroadband testing shows great speeds.

New Gmail features, powered by the Gemini model, are part of Google’s continued push for users to incorporate AI into their daily life and conversations.

New Sugar for Syspro solution connects the knowledge of the back office to empower the front office with newfound sales intelligence

With the ability to go up to a best-in-class 810 kilometres on a single charge* in an all-wheel drive configuration, beating even its most recently revealed competitors, the EX60 doesn’t just go further than any electric car that Volvo Cars has ever created. It turns range anxiety into range comfort, demonstrating that going electric is no longer a compromise. Volvo Cars...

As television turns 50 in South Africa, streaming, smartphones and social media are redefining how content is created and consumed.

It’s the most studied supplement in sports medicine, but it’s not just for athletes anymore.

Watts & Wheels is back – EVs, Chinese challengers, mega chargers and petrol rebels collide in the new season’s first episode.

Professor Wynand Steyn from the University of Pretoria is one of South Africa’s top academics, driving research which has tremendous value to the country.

The crop of next-generation TVs arriving this year has more accurate colors than ever, thanks to a fancy new kind of backlighting.

South African owners of 372 of Volvo’s popular EX30 model have been urged to pay close attention to a safety recall.

The supply shortage of the RAM needed to build phones and PCs isn’t going away. But a few companies have a plan to solve it.

The recall relates to potential fire risks when owners charge their vehicle’s batteries to high levels. Volvo recommends limiting charge levels to 70%.

How two big names in mainstream disaster preparedness helped sell Americans on fear, anxiety and a new generator.