Contact centres relying on outdated technology are not just falling behind – they are actively losing customers, revenue and the ability to compete, says James Guthrie, founder of Smartz Solutions.
The TV reporter’s struggles with depression and the suicide of his father, whose own father killed himself, prompt this incisive, highly personal investigation
James Longman is an English broadcast journalist who was the BBC’s man in Beirut before joining US network ABC, where he is now chief international correspondent. He has reported from wars in Syria and Ukraine and covered Covid...
Today Seoul’s Personal Information Protection Commission “said DeepSeek would no longer be available for download until a review of its personal data collection practices was carried out,” reports AFP.A number of countries have questioned DeepSeek’s storage of user data, which the firm says is collected in “secure servers located in the People’s Republic of China”… This month, a slew of South...
Strive Masiyiwa’s Cassava Technologies (Cassava), a global technology powerhouse of African heritage, has announced key leadership appointments as it enters a new phase of accelerated growth and competitiveness. Following the successful conclusion of its equity round and the strategic reorganisation of its business into a fully integrated digital solutions platform, Cassava is reinforcing its...
With the disruption that AI is set to bring, Dell’s Doug Woolley provides insight into the paths to AI adoption, including technology adoption models and supply chain challenges.
My Vote Counts has gone to court to seek an overhaul of the Political Party Funding Act as amended by the Electoral Matters Amendment Act to compel parties to fully disclose all donations. Currently, political parties don’t have to disclose donations under R100,000, and individuals can donate up to R15-million per year to a party. […]
NEARSHORE formed a strategic partnership with iONLINE Connected Networks to deliver 99.99% uptime connectivity through integrated cellular and satellite solutions.